Position: Home Owners Assoc. Department Assistant

Job Description:

Full-time / hourly

Job responsibilities include:

• Mail
• Log checks
• Invoicing
• Statements
• Distribute monthly newsletters
• Filing
• Record minutes
• Property inspections
• Bank deposits

Fax: 361-949-9070
Email: kristen@rentalmgmt.com

Contact Info:
Kristen Reyna
kristen@rentalmgmt.com
The Rental Management Company
www.rentalmgmt.com

Position: Receptionist / Reservationist

Job Description:ns

Full-time / hourly

This position is responsible for all aspects of front desk operations.  It ensures that the interests of TRMC, as well as its guests and homeowners, are upheld to the highest customer service standards.  Duties include, but are not limited to:

• Operate multi-line phone system to ensure calls are delivered to the appropriate individual/department within TRMC. 
• Serve as front-line contact, on the phone and at the front desk, to assist all TRMC departments in prioritizing and operating efficiently. 
• Take reservations for short-term rentals.
• Ensure future guests receive confirmation of their scheduled stay, to include company rules and regulations and expectations, in the most efficient manner possible (email, mail).
• Prepare daily reconciliation report for cash, checks, and credit card payments received.
• Work with Vacation Rentals Director and housekeeping to coordinate housekeeping using RDP reports.
• Provide filing support for short-term rentals
• Process all incoming mail
• Assist Vacation Rentals Director and Marketing Director in keeping website accurate and up-to-date.
• Responsible for ensuring the protection of short-term computer equipment (virus, spam, spyware).
• Keep information in RDP current so as to generate thorough and accurate reports.
• Must be able to handle multiple tasks simultaneously with consistent follow-up.  Accuracy in processing reservations, payments, and deposits is necessary
• Exemplary attendance is expected.  Weekend work is required during high season/s
• Field any incoming after hours phone calls as they arise from answering service for Short Term Department.  Problem solve if possible or forward calls to Director if unable to solve
• Any other duties that may become necessary in order to provide exemplary service.
• Reports directly to the Vacation Rentals Director.

Must have:

• Quality work ethic

Fax resume to: 361-949-9070
Email: kristen@rentalmgmt.com

Contact Info:
Kristen Reyna
kristen@rentalmgmt.com
The Rental Management Company
www.rentalmgmt.com