Resident Q&A

GUEST FREQUENTLY ASKED QUESTIONS

What costs are involved when leasing a property?

Before a Resident is able to take possession of a property, payment for the $45 Application Fee, Deposit, $100 Non-refundable Administrative Fee and a Full Month's Rent must be remitted.
Who is responsible for paying for utilities? Are any included in the rent?

Unless otherwise specified, the Resident is responsible for transferring electric and all utility services (water, trash, gas, etc) into their name by the lease start date.
Is there a Military Clause in the Lease Contract?

Yes. A resident may terminate the Lease Contract if they enlist, are drafted or commissioned in the U.S. Armed Forces or if they are a member of the U.S. Armed Forces or reserves on active duty or member of the National Guard called to active duty for more than thirty (30) days in response to a national emergency declared by the President AND have received orders for permanent change-of-station, orders to deploy for ninety (90) days or more or are relieved or released from active duty. Written notice of termination and a copy of government orders must be provided in accordance with the Lease Contract.
What length of lease terms are available?

Most lease terms are for 12 months; however, shorter and longer lease terms may be negotiated.
When is rent considered late?

Rent is due in the 1st, considered late on the 2nd and late fees are assessed on the 4th.
Will late fees ever be waived?

No, late fee fees will not be waived. Fair Housing Laws require that all Residents are treated equally; therefore, we cannot make exceptions for some and not others. Late fees are enforced across the board.
What forms of payment are accepted?

Check or money order are accepted at our office. ACH debit and Credit Card payments may be scheduled online. Cash will not be accepted. Personal checks are not accepted for Application Fees, Administrative Fees and Deposits.
Who is responsible for repairs to the property?

The Owner is responsible for repairs that materially affect the health, safety, habitability or security of the dwelling; however, the Resident must be current with rent. The Resident is responsible for the cost of repairs that are needed due to misuse, abuse or neglect by a Resident, Occupant or their Guest.
Can a Resident make repairs and deduct the costs from rent?

No, all service requests must be properly submitted to the management company.
Can a Resident paint the walls another color?

Not without prior written consent from the management company or property owner. If painting is authorized, an additional deposit may be required.
Can the management company or owner's representative enter the dwelling when the Resident is not home?

While Resident's privacy is respected and advance notice of entry is typically given, an owner or or owner's representative may enter the property to perform routine maintenance or property inspections, show to prospective Residents or Buyers, leave written notices or for other purposes as outlined in the Lease Contract without an appointment or a Resident being home.
Who is responsible for changing the AC filter?

The Resident is responsible for changing the AC filter unless otherwise specified in Special Provisions of the Lease Contract.
How should maintenance service request be submitted?

According to the TAA Lease Contract, all service requests must be in writing and submitted through Tenant Portal. If request is emergency in nature, Resident should follow up with a phone call to the office as sometimes online service requests are not seen until the following business day.
What is considered a maintenance emergency?

A maintenance emergency may involve, fire, smoke, gas, explosion, overflowing sewage, uncontrollable running water, electrical shorts, an unsecured entrance to the property or a crime in progress. Ordinarily heating and air conditioning repairs are NOT considering an emergency. The management company has an emergency line to an on-call representative for after-hour maintenance emergencies
What if a Resident loses a key or locks themselves out of a property?

If the lockout occurs during normal business hours, a key may be obtained at our office. A key will only be released to a Resident listed on the Lease Contract. Proper identification must be presented. If the management company has to bring a key to a Resident at the property, there will be a $50 trip charge. The trip charge may be greater if the lockout occurs after business hours.
Does the Lease Contract automatically renew on a month-to-month basis at the end of the lease term?

Yes. If a Resident does not respond to the renewal notice posted, the Lease Contract will automatically renew on a month-to-month basis at the higher rate posted in the renewal notice.
Does a Resident have to give written notice to vacate even if it is at the end of a lease term or on a month-to-month basis?

Yes. A thirty (30) day written notice of termination must be given to our office. The move-out date in the notice must be the last day of the month. Resident's Notice of Intent to Move-out Form may be obtained from the Resident Forms page of our website.
What if a Resident needs to terminate the Lease Contract prior to the expiration date?

If a Resident needs to terminate the lease contract prior to the expiration date, Resident will be liable for a reletting fee equal to 85% of a full month's rent. The Resident is still liable for all other terms of the Lease Contract including rent through the remainder of the lease term or until a new Resident takes possession.
When are security deposits refunded?

Within thirty (30) days of a Resident's move-out, security deposits are reconciled and either refunded, in full, or less any lawful deductions as long as the Resident does not leave owing rent. Resident Must provide a forwarding address.